What happens when we do a backup and reload of your pc?

When doing a backup we can not save any programs that are installed on the computer only the data created by those programs. Original software will be required to reinstall on your formatted hard drive. If you can't provide the original software Onsite IT Services can not replace the software. If you've misplaced or did not receive the software when you purchased the computer you're required to contact that person/company to obtain new software. Any extra time spent on this issue will be charged at the going hourly rate.

Further clarifications of this document is to be done before any work commences, no argument will be entered into about the loss of programs or software installed on any any PC that has been formatted by Onsite IT Services. Signing the job sheet is a contract that you fully understand this document.